Terms & Conditions

Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

These Terms & Conditions apply when you use mylawn.shop and when you buy from Lawn Care Company Canada, a division of Caruso Consulting Co Ltd ("we", "us" or "our"). By browsing or using this site, or by placing an order, you agree to these terms. Please read them before you order.

Who you are buying from

Lawn Care Company Canada is a division of Caruso Consulting Co Ltd. We sell online only and do not have a physical shop or showroom. Our contact details are at the bottom of this page.

Using this website

We give you a limited, personal permission to use this site to shop with us. You cannot transfer that permission to anyone else, and we can withdraw it. It does not cover commercial use, or use on behalf of another person or business, unless we have agreed to that in writing first. If you break these terms, the permission ends straight away.

When you use this site, you agree that you will not:

• Use it in any way that breaks the law.
• Upload or send anything that contains viruses or other harmful code.
• Post or send anything that is defamatory, threatening, obscene, discriminatory, or that could lead to a civil claim or a criminal charge.
• Post or send anything that breaks someone else's copyright, trademark or other rights.
• Try to get into our systems without permission, or interfere with how the site works or how secure it is.
• Copy, reproduce, sell, change, reverse-engineer or otherwise exploit the site or any part of it without our written permission.

By using this site you confirm that you are 18 or older. If you are under 18, please use this site only with a parent or legal guardian.

Our content

Everything on this site, including our name, text, images, photographs, illustrations, designs, icons and videos, belongs to us or to the people who license it to us. It is here for your personal, non-commercial use while you shop.

Products & descriptions

We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight differences in colour and finish can occur.

Prices & discounts

All prices are in Canadian dollars. The total shown at checkout, made up of the item prices and any shipping charge, is what we charge you.

We work to keep prices correct. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price.

Discount codes take money off the goods only, never off shipping. For example, the valued-customer code gives 15% off the items in your cart. Free shipping is based on your goods total after any discount.

Ordering

• Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order.
• Processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours.
• Your details. Please give us a correct delivery address, email address and phone number. We are not responsible for delays or failed deliveries caused by wrong details.
• Orders we cannot accept. We may refuse or cancel an order, for example when an item is out of stock, when we suspect fraud, or when we believe the order breaks the law or harms our business. If we cancel an order you have paid for, we refund you in full.

Cancelling an order

You can cancel an order until it has shipped. Please contact us within 12 hours of ordering, because orders are handled within 24 to 48 hours. Cancelling before dispatch costs nothing. Once packing and shipping has started, the order can no longer be cancelled and our returns policy applies instead. The full detail is on our Refunds & Returns page.

Payment & security

You pay in full at checkout, by card through Stripe Checkout or by PayPal. Your card details go straight to Stripe or PayPal. We never receive or store them. We process your order once the payment is authorised.

Shipping, returns & refunds

Shipping costs, times and tracking are set out on our Shipping page. Returns, refunds and cancellations are set out on our Refunds & Returns page. Both pages form part of these terms.

Contacting us

Email is the best way to reach us, and you can write at any time of day, any day of the week. We do our very best to reply to support emails within 48 hours.

Your consumer rights

Consumer protection in Canada is set by each province and territory. The consumer protection law of the province or territory where you live applies to your purchase. Nothing in these terms limits any right under that law that cannot be given up. If anything in these terms conflicts with such a right, the right wins.

Limitation of liability

To the fullest extent the law allows:

• Our total liability arising from an order is limited to the amount you paid for the goods in that order.
• We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity.
• We provide the website "as is". We do not promise that it will always be available, uninterrupted or free of errors.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit. More detail is on our Limited Liability Indemnity page, which also forms part of these terms.

Governing law

These terms are governed by the law of Ontario and the federal laws of Canada that apply there, and the courts of Ontario can hear disputes about them. This does not take away your right, as a consumer, to rely on the consumer protection law of the province or territory where you live, or to bring a claim there, including in its small claims court.

Changes to these terms

We may change this site and these terms at any time. The version on this page when you place an order is the version that applies to that order.

Contact us

Lawn Care Company Canada, a division of Caruso Consulting Co Ltd
Canadian administration office: 595 Burrard St, Vancouver, BC V7X 1L4, Canada
Registered address: Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@mylawn.shop
International call centre: +66 98 391 3877