Refunds & Returns

Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help.

Your rights under provincial law

Consumer protection in Canada is set by each province and territory. The consumer protection law of the province or territory where you live applies to your purchase. Nothing on this page limits any right under that law that cannot be given up, and if this page and that law differ, the law wins.

For example, Ontario's Consumer Protection Act, 2002 has rules for buying online, including when a consumer can cancel an internet purchase. If a right like that applies to you, you can use it whatever this page says.

Damaged, incorrect or missing orders

If your order arrives damaged, has parts missing, is not what you ordered, or never arrives, please tell us straight away. We take responsibility for the return postage and put it right.

Email theteam@mylawn.shop with your order number. Photographs of the item and the packaging help us sort it out quickly. Once our checks are done we send a replacement or refund you, and we aim to issue a refund within 24 to 48 hours.

Faulty or not as described

Across Canada, sale of goods and consumer protection laws generally expect goods to be of merchantable quality, fit for their purpose and as described. If something we sent you is faulty or not as we described it, tell us. We cover the return postage and put it right.

Changing your mind

Canada has no general federal cooling-off period for an online purchase, so a change of mind return is our own policy. You can return a product within 14 days of the original purchase for an exchange or a refund, as long as:

• You bought it within the last 14 days.
• It is unopened and in its original packaging.
• You have the receipt, order confirmation or other proof of purchase from this website.

You send it back using a tracked service, at your own cost, to the warehouse your package was sent from. Your refund does not include the original shipping charge.

We cannot accept returns of purchases made from third-party retailers. A product that does not meet the conditions above cannot be accepted as a change of mind return. This does not affect what we do for damaged, incorrect, missing or faulty orders.

Cancelling an order

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because orders are handled within 24 to 48 hours of ordering.

Cancelling before your order ships costs nothing.

Once the packing and shipping process has started, the order can no longer be cancelled. Please use the returns policy above instead. If we cancel your order ourselves, for example because an item is out of stock, you get a full refund.

How refunds are paid

Your refund is processed 24 to 48 hours after we receive the returned item. It goes back to the way you paid, your card or your PayPal account, or we can hold it as credit against a future order if you ask. Payment providers usually take a few more working days to show the money on your statement.

How to start a return

Email theteam@mylawn.shop with your order number and a short note about what you would like to do. Please contact us before sending anything back, so we can confirm the warehouse address and match the return to your order.

Our support inbox is open around the clock, and we do our very best to reply to support emails within 48 hours.

If something goes wrong

If you are unhappy with how we have handled a return, tell us first so we can try to fix it. If we still cannot agree, you can contact the consumer protection office of your province or territory, or take a claim to its small claims court.