Privacy Policy

Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

This Privacy Policy explains how Lawn Care Company Canada (a division of Caruso Consulting Co Ltd, "we", "us" or "our") collects, uses, shares and protects your personal information when you visit mylawn.shop or buy from us.

The privacy law that applies

In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) sets the rules for how businesses handle personal information in the course of commercial activity. We aim to handle your information in line with it.

Quebec, Alberta and British Columbia have their own private-sector privacy laws. In some cases those laws apply instead of PIPEDA, depending on where you live and how your information is handled.

Privacy questions and requests are handled by our team at theteam@mylawn.shop.

Information we collect

When you place an order: your name, email address, phone number, delivery address (street, city, postal code, province and country), any order notes, what you bought, the shipping method you chose, any discount code you used, and the amount you paid.
Payment information: card payments are handled by Stripe Checkout and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference. We never receive or store your card details.
When you contact us: your name, email address, your message and anything you choose to include, whether you email us, use our contact or wholesale form, or leave feedback on our review page.
When you use the chat assistant: the messages you type into it.
When you browse: our hosting provider handles your IP address and basic details of each request so it can deliver pages to you. If you accept analytics and advertising cookies, Google Analytics and Google Ads also record things like the pages you visit, how you arrived, and your device and browser type.

How we use your information

To process, pack and deliver your order, and to send your order confirmation and shipping emails.
To answer your questions and handle returns, refunds and complaints.
To prevent fraud and keep the store secure.
To understand how the site is used and how our advertising performs, where you have accepted those cookies.
To keep the business records the law requires.

If we send you marketing emails, you can ask us to stop at any time by emailing theteam@mylawn.shop.

Who we share it with

Stripe and PayPal, who take your payment.
Vercel, who hosts this website and runs our checkout.
Supabase, where our order records are stored.
Resend, who sends our order emails.
The warehouse, suppliers and couriers that pack and deliver your order, who receive the details needed to deliver it, such as your name, delivery address and phone number.
Google, for Google Analytics and Google Ads measurement (only if you accept those cookies). Our pages also load their typefaces from Google Fonts, which means your browser connects to Google's servers.
IntellextAI, who provides the chat assistant on our pages.
Our form system, served from app-marketing-command-centre.vercel.app, which receives what you send through our contact and review feedback forms.

We may also disclose information where the law requires it. We do not sell your personal information.

Information stored or processed outside Canada

Our company and some of our team are based outside Canada, and several of the service providers above store or process information outside Canada. While your information is in another country, the courts, law enforcement and other authorities there may be able to access it under that country's laws.

Cookies and browser storage

Your cart, any discount code you apply and your shipping choice are kept in your own browser's local storage, not on our servers. Google Analytics and Google Ads only load after you accept them in our cookie banner. The full detail, and how to change your choice, is on our Cookie Policy page.

How long we keep it

We keep order records for as long as we need them for business and accounting purposes. We keep messages and enquiries while they are useful. When we no longer need personal information, we delete it or make it anonymous.

Your rights

Ask what personal information we hold about you, and ask for a copy of it.
Ask us to correct information that is wrong or incomplete.
Withdraw your consent to some uses of your information, such as marketing emails. We will explain if withdrawing it means we cannot provide a service, such as completing an order.
Ask us to delete personal information we hold about you, other than information we must keep for administrative, legal or security reasons.

To make a request, email theteam@mylawn.shop. We may need to confirm who you are before we act on it, and we will reply within the time the law allows.

If you are not happy with how we have handled your information, please tell us first so we can try to fix it. You also have the right to complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca, or to the privacy commissioner of your province where its own privacy law applies.

Keeping it secure

This site uses an encrypted (HTTPS) connection, and your card details are handled by Stripe and PayPal rather than by us. No method of sending or storing information over the internet is completely secure, but we take care to protect yours.

Children's privacy

Our store is for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date.

Contact us

Lawn Care Company Canada, a division of Caruso Consulting Co Ltd
Canadian administration office: 595 Burrard St, Vancouver, BC V7X 1L4, Canada
Registered address: Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@mylawn.shop
International call centre: +66 98 391 3877