Contact us
Questions about a product, an edging height, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameLawn Care Company Canada, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- Canadian administration office595 Burrard St, Vancouver, BC V7X 1L4, Canada
- Registered addressSuite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@mylawn.shop
Orders over $60 ship free with tracked delivery (a flat $22 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
I haven't received my order yet! Is it lost?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support team: theteam@mylawn.shop
How do I know if my order has been shipped?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
Do you have a shop location?
We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
Do I get a receipt for my order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
What are your delivery options and how long will it take?
We ship across Canada. Shipping is free on orders of $60 or more; below that a flat $22 applies, and Express Shipping is a $22 upgrade you can choose in the cart. Orders are handled within 24 to 48 hours and then usually arrive in 5 to 7 days.
What currency are the prices displayed in?
All of our prices are displayed in $CAD - Canadian Dollars
Which payment methods are accepted?
You can pay by credit or debit card through Stripe, or with PayPal.